Customer assistance

Ducourty is open for shopping 24 hours a day, 7 days a week, 365 days a year.

Our customer assistance hours of operation are listed below:

Monday-Friday from 9:00am - 5:00pm Pacific Standard Time. 

Emails sent over the weekend will be answered on the following business day, in the order received.

*Email responses may be delayed during a Sale, due to a high volume of inquiries. We will respond within 24hours, on business days only.  

Customer care & general inquires

Wholesale inquires 


Monday - Friday

9:00 AM - 5:00 PM PST

Ducourty is closed in observation of the following public holidays:

Easter, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Years Eve, New Years Day.

* Please note that Ducourty does not use your email for promotional purposes or disclose it to a third party.